We will provide a refund for product if you received an incorrect item. Please contact customer service by email at firstname.lastname@example.org or by phone at (805) 522-5744 if you experience an issue.
If a package or item delivered to you is incorrect, please refuse the shipment or call us immediately at (805) 522-5744. Once your return is received into our system, you will receive a confirmation email. Please retain all packing materials unless instructed otherwise by Noosh Brands. Claims for damaged or missing items must be reported within 3 days of receipt of your order. Noosh Brands will not be responsible for lost or damaged returned shipments.
In most cases, shipping charges (including Special Handling and any other related costs) are non-refundable. If any portion of your order damaged or incorrect, please contact us prior to returning the items. Noosh Brands will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for carrier pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.
AFTER YOUR RETURN IS RECEIVED BY NOOSH BRANDS
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team two business days, up to 48 hours, once the carrier arrives to receive product into our system.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
CREDITS TO YOUR CHARGE CARD
Credit card purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Noosh Brands has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
CANCEL OR CHANGE AN ORDER
If you would like to change or cancel an order, you can do so in your account or call (805) 522-5744.
We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please process a merchandise return once you have received the shipment.